Frequently Asked Questions
Delivery Information
Jeena Sikho delivers products across India and also offers international shipping to selected countries, including USA, Canada, UK, France, Italy, Spain, Saudi Arabia, UAE, Germany, Australia, and Malaysia. International orders are shipped by air. Delivery availability and timelines may vary depending on the destination.
Delivery time may vary depending on your location. Orders are generally processed and shipped according to our working schedule, with Sundays and holidays excluded from working days. Please note that delivery may take slightly longer during periods of high order volume.
Orders are generally shipped the next day after the order is placed. Orders placed after Saturday 5:00 PM will be shipped on the following Monday or the next working day. Dispatch may take slightly longer during periods of high order volume.
Shipping charges may apply depending on your order value and payment method. ₹49 shipping is applicable on orders between ₹0 and ₹849, while prepaid and partial-payment orders above ₹799 qualify for free shipping. For orders above ₹849 and up to ₹4,999, a shipping fee of ₹19 applies.
Yes, COD is available for orders between ₹499 and ₹4,999. For orders above ₹5,000, only prepaid and partial COD payment options are available.
Yes. Once your order has been processed and shipped, you can check your order status through your Jeena Sikho account under My Orders.
Delivery times may vary slightly depending on your state or city. During periods of high order volume, dispatch may also take longer than usual. If your order has not arrived within the expected timeframe, please contact our customer support team with your order details for assistance.
No. Sundays and holidays are excluded from working days when calculating the delivery timeline.
Free shipping is available on prepaid and partial-payment orders above ₹799. For COD orders, shipping charges may apply depending on the order value, as specified in our Shipping Policy.
Order Modification/Cancellation
Yes. You can cancel your order within 4 hours of placing it, provided the order has not been shipped. Once the order has been shipped, it cannot be cancelled.
To request a cancellation, please email us at care@jeeenasikho.com with your order number and reason for cancellation. Please contact us as soon as possible and within 4 hours of placing your order.
Yes. If your order is cancelled within the permitted cancellation period and before it has been shipped, you will be eligible for a full refund. The refund will be processed according to the applicable payment and banking timelines.
Yes. In certain situations, such as product stock unavailability or shipping-related issues, Jeena Sikho reserves the right to cancel an order. If this happens, you will be notified and a full refund will be processed.
Return and Refund Policy
To be eligible for a return, the product must be unused, in its original condition, and in its original packaging. Return requests must be raised within 7 days of receiving the product. To initiate a return, contact us at care@jeeenasikho.com.
Refunds are available for products that are damaged, defective, or incorrect upon delivery, provided the issue is reported within 7 days of receiving the product. The product must be unused, unopened, and in its original packaging. Ayurvedic supplements, consumable products, and personalized/customized products are generally non-refundable unless they arrive damaged or defective.
Once the returned product is received and inspected, an approved refund is processed within 7–10 business days. The refund is credited to the original payment method. Please note that shipping charges are non-refundable.
Yes. Exchanges are available for products that are damaged or defective. You must contact us at care@jeeenasikho.com within 5 days of receiving the product. Once your exchange request is approved and the product is returned in its original condition, a replacement product will be sent to you.
Payment Related
We offer Prepaid, Partial COD and Cash on Delivery (COD) payment options, subject to order value and product/service eligibility. The available payment options will be displayed at checkout.
Cash on Delivery (COD) is available for orders below ₹4,999. For orders above ₹5,000, only prepaid and partial-payment options are available. COD availability may also vary depending on the order value and delivery location.
Yes. Jeena Sikho uses secure payment gateway providers to process online payments. Your credit or debit card information is not stored by Jeena Sikho and is transmitted directly to the relevant payment network or bank through the payment gateway.
Shipping charges may apply depending on your order value and payment method. Orders between ₹0 and ₹849 are subject to a ₹49 shipping fee, while prepaid and partial-payment orders above ₹799 qualify for free shipping. For orders above ₹849 and up to ₹4,999, a ₹19 shipping fee applies.
My Account & My Cart
My Account is your personal account on Jeena Sikho Store. It allows you to manage your account details, view your orders, and access your order-related information conveniently in one place.
You can access your account after signing in to Jeena Sikho Store and manage the available account information from your account section. Keeping your contact and delivery details updated helps ensure a smooth ordering and delivery experience.
Yes. You can review the products added to your cart and remove any product you no longer wish to purchase before proceeding to checkout. You can also adjust the quantity of eligible products directly from your cart.
